Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to tell us that you would like to return it.

To be eligible for a return, your item should be in the same condition that you received it: unworn, unused, with tags, and in its original packaging where reasonably possible. You will also need your receipt or proof of purchase.

To start a return, contact us at support@chronicstudios.co.uk.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

You can contact us with any return questions at support@chronicstudios.co.uk.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or you receive the wrong item so that we can assess the issue and make it right.

Your statutory rights in relation to faulty, damaged or incorrectly described goods are not affected by this policy.

Exceptions / non-returnable items

Certain items may not be eligible for change-of-mind returns, including personalised or custom-made products and certain sealed goods where a return would not be appropriate for health or hygiene reasons once opened.

Please contact us if you have questions about a specific item.

Gift cards cannot be returned.

Sale items are not automatically excluded from returns. Customers have the same statutory refund rights for sale items as they do for full-price items.

Exchanges

Exchanges are subject to availability.

If you need a different size, contact us as soon as possible. If the requested size is available, we will do our best to arrange an exchange.

For limited releases and preorder items, we cannot guarantee that an alternative size will be available.

UK online orders - 14-day right to cancel

For most products purchased online, UK customers have the right to cancel their order within 14 days of receiving it, without giving a reason. Once you tell us that you wish to cancel, you then have another 14 days to return the goods.

You may inspect and try on a garment as you reasonably would in a shop. We may make a deduction from a refund where an item has been handled beyond what is reasonably necessary and its value has been reduced.

Where applicable, we will also refund the cost of our least expensive standard delivery option. If you selected a more expensive delivery service, the additional delivery cost is not required to be refunded.

European Union — 14-day right of withdrawal

If your order is being delivered to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer law.

Returned items should be unworn and unused, with original tags and packaging where reasonably possible.

This does not affect your statutory rights.

Preorders

Preorder items are charged at the time the order is placed.

The estimated dispatch timeframe will be displayed on the relevant product page before purchase. For Record 002, the current estimated dispatch timeframe is 4–6 weeks.

The stated timeframe refers to dispatch, not delivery. Delivery times begin once your order has been dispatched.

Estimated dispatch dates may change due to production delays or circumstances outside our control. If there is a significant delay, we will contact you using the email address provided with your order.

If an order contains both an in-stock item and a preorder item, the order may be dispatched together once the preorder item is ready.

Purchasing an item on preorder does not remove your statutory cancellation or return rights. UK distance-selling rules generally require delivery within 30 days unless a different delivery period has been agreed with the customer—which is why showing the 4–6 week preorder timeframe clearly before purchase matters.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be made to your original payment method. We aim to process approved refunds promptly.

Where statutory cancellation rights apply, refunds will be made within the legally required timeframe. For UK online purchases, this is generally within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.

Please remember that your bank or card provider may take additional time to process and display the refund.

If you have any questions about a refund, contact us at support@chronicstudios.co.uk.